Return Address:
671-10 Felix Bldg., 1F, Yeoksam-dong,Gangnam-gu,Seoul Korea.
You can only make a change on color or the size of the item you ordered.
For both cancellation and exchange, it can be proceeded only when your order is 'Pending'
If not, it means your order has beeb packed and already sent out, so we can not process the change or cancellation of order.
Please contact us at info@monchouchou.co.kr if you have any questions about return and exchange.
All request for returns and exchanges must be made within in 7 days of receiving the item (even for defective items). Once confirmed, items must be returned immediately.
We also advise customers to take note of the returning items' tracking number for future reference.
Monchouchou must be contacted via the Q&A board before making any returns or exchanges. Product availability must be checked first for exchanges. when posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q&A board. If any items are missing from your package, contact our customer service the day you receive your package.
Monchouchou will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to Monchouchou along with defective items, the buyer will be responsible for all shipping costs.
Return&Exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- any item where the tags have been removed, regardless of if they were defective before arrival.
- Customized or handmade items.
- Items that show traces of use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even of the item as defective upon arrival.
- All goods returned without previous notice will not be accepted.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. if any gifts that were sent have been used or lost, they buyer will be responsible for paying for those items in order to complete a return or exchange.
